QuickBooks needs a stable internet connection to run and perform accounting tasks efficiently. Users run into QuickBooks error 12031 if the internet connection lapses, leading to the termination of the accounting tasks. On the off chance this error code appears on your QBDT screen, read this whole blog to figure out why it happens and the methods you can use to remove it from your PC.
Rectify the error quickly with the troubleshooting guidance provided by QB experts at +1(855)738-0359
What reasons trigger Error 12031 in QuickBooks Desktop?
You mostly encounter this error when QBDT tries setting up a stable connection with the internet to download or upload data during accounting. The causes of QBDT failing to access the internet are listed below:
Windows Firewall or an antivirus program stops QuickBooks from connecting to the internet.
QuickBooks isn’t able to run its background processes due to damaged program files or corrupt data.
QuickBooks files are blocked or isolated by an antivirus, which leads to a malfunction in the software
Recommended to Read: How to Fix Internet Connection QuickBooks Error 12152?
Solutions You Can Implement to Resolve QuickBooks Desktop Error 12031
This error comes up every time QBDT fails to connect to the internet to download updates or execute its functions. The methods that can be used to get rid of internet connectivity problems in QuickBooks are discussed below:
Solution 1: Allow QBDT to access the internet by fixing the Windows Firewall settings
Windows firewalls can entirely restrict Windows applications from connecting to other systems or accessing the internet. This happens when the Windows firewall settings aren’t configured correctly or if the software’s connection to the internet is potentially harmful. QuickBooks can also suffer due to firewall limitations and display error codes whenever it gets blocked from using the internet. You must arrange Windows Firewall settings to ensure the software can access the internet without any issues-
Launch the control panel from the pop-up menu that appears when you press Windows + X.
Open the Windows Defender Firewall window and click the Allow an app or feature through the Windows Firewall option.
Choose your QBDT version from the list and single-click the Public & Private checkboxes beside it.
Hit Apply to save the settings and relaunch QuickBooks after closing the Windows Firewall window.
If the software fails to access the internet and displays the error code again, move to the next solution.
Solution 2- Remove QB files from quarantine list of the antivirus and run QB tool hub
QuickBooks can also suffer from issues while connecting to the internet if its program files get quarantined by an antivirus on your PC. You must check the quarantine list of the antivirus and ensure QB files like QBUpdate.exe, QBW32.exe, QBDBMgrN.exe, etc. aren’t blocked. After removing the QB program files, you must scan the software using the Quick Fix My Program tool to remove internal glitches or bugs that might provoke this error. Use these steps to launch the QuickBooks tool hub-
Run the QuickBooks tool hub and approach the Program Problems menu you see on the screen.
Tap Quick Fix My Program to run the tool and let it remove minor issues from your QBDT.
Conclusion
You now know the reasons QuickBooks Error 12031 stops you from accessing the internet. Some easy methods to remove the connectivity error are also discussed in the blog, which will help you prevent issues while QBDT connects to the internet.
Contact a team of QB experts at +1 (855) 738-0359 to resolve your remaining queries about the error.
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